The Detailed Process

May 17, 2018 by Mitch Taylor

I recently saw an advertisement advertising an artist to come play at a local venue.  The problem was is that they misspelled the last name of the artist.    It has now been a reminder to me for a couple of weeks to have “attention to detail”.   Common mistake but what does this say about their business?  What do simple mistakes of spelling, punctuation or worse yet communication say about your business?



Every error is not always found by using spell check, as witnessed above.  The simple answer is that everything has to be proofread but let’s dig a bit deeper.  Who’s proofreading your process?  Who’s ensuring that everything you do in your business follows through to completion?  If the answer is you because you are chief cook and bottle washer then it may be time to invest in some help. 

Here are some tips to get you started in your BUSINESS.  

  1. Start by writing everything down that you do for a process, whether it be your marketing, production, sales flow or gear maintenance. 
  2. Next, type this out and give it to every person that comes in contact with that process.
  3. Proofread it for errors.    
  4. Follow your process for every system every time.  This is how BIG business ensures that everything is up to code, and that the ultimate goal of happy customers is achieved.  

 

By having a process for EVERY aspect of your company you ensure follow through and you have a plan of action for how to handle almost every situation that comes your way.  Yes, it’s W*RK to do this but your future rewards will be great just for following through everytime. The bottom line is to never shortcut your processes and pay attention to the details.  The details can often be the difference between a sale or no sale and happy customers who refer people or ones that say “Ehh…they were just OK.”  Which type of client would you rather serve?

 

Meet Mitch Taylor: A Jeffrey Gitomer Licensed Trainer and a member of the National Speakers Association, Mitch has impacted thousands over the course of his career, through interactive workshop instruction, sales mentoring, educational podcasts & personal coaching.

Mitch Taylor Gitomer Licensed Trainer Taylored Sales


Mitch is the author of the book SALES 4 Event Pros, and has written articles for several industry publications including Promo Only, DJNews, and Mobile Beat. Mitch regularly hosts #LiveAt755, your Daily Motivational Kick Start every weekday at 7:55am on his Facebook Feed. To get yours go to Facebook.com/MitchTaylor.

Mitch is also one half of the Creating Connections team with Certified Personality Trainer Vickie Musni. Together they have written Creating Connections: 31 Days To Building Stronger & Deeper Relationships and host a weekly podcast entitled Creating Connections.

Mitch Taylor Mitch Taylor (134 Posts)

Meet Mitch Taylor: A Jeffrey Gitomer Certified Advisor and a member of the National Speakers Association, Mitch has impacted thousands over the course of his career, through interactive workshop instruction, sales mentoring, educational podcasts & personal coaching. Mitch is the author of the book Sales 4 Event Pros, and has written articles for several industry publications including Promo Only, DJNews, and Mobile Beat. Mitch regularly hosts #LiveAt755, your Daily Motivational Kick Start every weekday at 7:55am on his Facebook Feed. To get yours go to Facebook.com/MitchTaylor. Mitch is also one half of the Creating Connections team with Certified Personality Trainer Vickie Musni. Together they have written Creating Connections: 31 Days To Building Stronger & Deeper Relationships and host a weekly podcast entitled Creating Connections.


Filed Under: Business