From 4 Star to 5 Star Service Part 1

November 7, 2019 by Mitch Taylor

Recently I attended and presented at a conference, as I naturally do a few times a year. As you can imagine, my schedule for speaking and seeing so many different seminars was awesome and a whirlwind in its own right. Combine that with nightly dinners, gatherings and just plain being overtired can wreak havoc on a body. Technology is ever-changing and it appears that the taxi alternative services Uber and Lyft are here to stay.  When you have to be somewhere fast and don’t want to pay the higher prices of the taxi services (I heard one individual say his taxi to an airport was $65, vs. my Uber to the airport from my hotel was only $15), then these services become very popular very fast.

My experience using these ride services varied wildly.  Some Uber drivers were very friendly, some just business-like, while others went above and beyond. What was the difference? The difference was the individual drivers’ attitude of caring about the individual passenger. 

One lunch trip took us far from the strip, in a relatively residential area where we stumbled upon John Mull’s Road Kill Grill. The Uber driver asked us if we knew for sure where we were going and I assured him it was OK. At the end of the drive it asks you to rate your experience by pressing 1 to 5 stars. I rated him 5 stars as we got there safe and sound and he cared about our safety.  I’ll be back with more next week specifically on moving from 4 to 5 stars.  

Meet Mitch Taylor: A Jeffrey Gitomer Licensed Trainer and a member of the National Speakers Association, Mitch has impacted thousands over the course of his career, through interactive workshop instruction, sales mentoring, educational podcasts & personal coaching.

Mitch Taylor Gitomer Licensed Trainer Taylored Sales

Mitch is the author of the book SALES 4 Event Pros, and has written articles for several industry publications including Promo Only, DJNews, and Mobile Beat. Mitch regularly hosts #LiveAt755, your Daily Motivational Kick Start every weekday at 7:55am on his Facebook Feed. To get yours go to

Mitch is also one half of the Creating Connections team with Certified Personality Trainer Vickie Musni. Together they have written Creating Connections: 31 Days To Building Stronger & Deeper Relationships and host a weekly podcast entitled Creating Connections.

Filed Under: Business, Personal Development