We are in our 3rd and final installment of How To Deal With Emotional Employees Article Series.  Here's my final thoughts. Finally, relieving employee stress doesn't have to cost you money.  Sometimes you wake up and realize that you just aren't going to be productive that day.  That's ok. If an employee comes in with a bad attitude suggest a session to talk about it.  Then (if workload permits or whenever possible) give them a bit of time off to re-energize themselves.  The additional time away can allow for reflection and allow them to come back to work a bit more rejuvenated, eager to get back at it and than... [read more]

We continue and finalize the Brand Loyalty vs Customer Service with our Action Steps: ACTION:  List out ways that you currently stay in touch with your clients and how many touch points you have.  Now list out ways you can increase and/or improve your touchpoints. KEY POINT: The touchpoints have to BENEFIT the client in some way, and not just some cheapy thing that you give to everyone.  Do this for current external clients AND potential clients, then look for ways you can take care of and build brand loyalty and customer service for your internal clients, you know, the photographer that you worked with on Sa... [read more]

We're back with the 2nd part of our three part series on how to deal with emotional employees.  Another way to relieve emotional stress and ensure employee loyalty is to have a quarterly, semi annual or annual outing or party with your team.  This is where you can create bonding opportunities that happen off the clock, allowing the team to make stronger connections with the other team members and see each other as people and not just a co-worker.   What benefits can you provide as help for emotional employees?  Health club or gym memberships, therapeutic massages, 5k tickets or maybe just by offering to sen... [read more]

This is the continuation of last week's article regarding Brand Loyalty vs. Customer Service. How do car dealers increase brand loyalty?  They take care of the customer, they make it easy to do business with them, which in turn builds brand (and business) loyalty.  Your brand loyalty, your referral relationships always need to be worked on, you can’t get stagnant with that. Truth be told, we’ve fallen behind on it in the past year at my company and it’s something we are working on to make better.  Maybe you’re in the same boat, maybe you’re not but it’s certainly something you cannot let fall by the... [read more]

How do I deal with emotional employees? Dealing with emotion in employees is and always will be a challenge.  It's important to be sympathetic to their needs when they are going through a particularly challenging time.  We as employers also need to look in the mirror and see how we could help our employees better deal with the emotional stress of the job that we have hired them to do.  In reality, this is all about understanding whom you hire BEFORE you hire them, and what they are dealing with as they go through inside life with your employment, and their outside surroundings in their daily life.  So how do you... [read more]

Many of us came from a radio background, and frankly many DJs are still that throaty toolbag who isn’t speaking in their real voice to their clients.  No one wants to do business with something or someone who is phony. Be who you are. You’re human and your audience will relate to real world situations that you share with them. Your audience will connect with you more because what you are saying is REAL.  You’re not a made up character using a fake voice and persona. Make eye contact to ensure that you make a real connection with each member of your audience, especially if it’s an audience of one. ACTION STEPS:  The... [read more]

What are you listening to?  What are you absorbing? Having a positive affirmation each day can help you begin each day in a positive manner and things are what you are absorbing from inanimate objects. And specifically I'm talking about the podcast you listen to the shows you watch the books, you read the things that you absorb every day.  I began my seminar Creative Consultations at Mobile Beat 2011 with a video of a young girl showing off her positive mantras in front of her sink from a viral video back then. Before you watch the news or pick up that magazine, ask yourself “Is that a positive influence on my life?” How... [read more]

Don’t blame yourself as a victim of circumstance.  I recently witnessed a DJ who was in a poverty conscious mindset of thinking that he couldn’t get above $800 for his events.  I live in a market of 12,000 people, the area I serve is a maximum of 100,000 people (and that’s driving several hours each way).  The closest city to me is 2 hours away and the size of the city is only 100,000 people. My company averages well over $2200 for a wedding.  It CAN be done. How?   Being comfortable sucks to me. I always want to be growing and learning and expanding horizons. I bust my butt because I know eventually som... [read more]

"Make eye contact to ensure that you make a real connection with each member of your audience, especially if it’s an audience of one. " ~Mitch Think back to the first person you dated.  What was that like? That newness and feeling of “liking” someone…the wanting to spend more time with them and sometimes, if you were really falling in love, wanting to spend every waking second with them.  How did that happen? Chances are, at some point you made eye contact with that person. You probably smiled just before that too, right? William Shakespeare said, “The eyes are the window to your soul.”  If you TRULY want ... [read more]

How are you being fed? Now, when I say, How are you being fed? I'm not talking about, you know, breakfast, lunch and dinner. That's not what we're talking about here. We're talking about how are you being fed from the people, the places and the things that are around you? Do you surround yourself with people that say, Yes, I can do this?  Or do you surround yourself with people or influences that say, No, or bring negativity into your life. We've all had different upbringings in our life.  In fact some people think it’s ok to go back and blame their upbringings. They use it as an excuse for where they are at in life... [read more]