It's December 31st, 2019.  The end of a decade.  The end of an era.  2020 brings to it new ownership for Mobile Beat, and I'm excited to be affiliated with the new team and direction as we gear up towards another Mobile Beat Photo Booth Expo Cruise.  However, that's not what this space is about.  This space is about saying thank you. The only thing constant is change.  It's important as friends and colleagues move on into new chapters in their lives for us to look back, give thanks, and praise them for helping us along in our journey in life.  If it wasn't for Ryan Burger, I wouldn't have been able to speak to you through this medi... [read more]

Now, you may or may not know this, but I'm a wrestling fan, believe it or not. And I thought about this in correlation with wrestling and how it relates to social media and marketing these days. For Facebook (and texting in general) for example, look at all the emoticons that we have. How does that equate to wrestling? When a wrestler walks down to the ring, they want to evoke a response. They want to be able to draw reaction from the crowd. If the crowd is just there, with little to no reaction then that particular wrestler doesn’t do so well in their career. Wrestlers want to be either loved or hated. It's one of the two you, ... [read more]

5 Little Things To Do That Clients Love - The Little Things Last week we discussed a local fast food chain “Culver’s” that went above and beyond in customer service by handing out a carnation on Mother’s Day. We also mentioned that it doesn’t have to be something physical that makes you stand out to your customer base. Anything that shows you GENUINELY CARE will help ensure you stand out. Let’s look at how to stand out on social. Many people use Facebook regarding remembering their client’s birthdays and anniversaries. That’s all well and good, but what unique ways can you show you care beyond just on this day... [read more]

How often do you tell your loved ones, the people in your family or in your inner circle that they are appreciated? Last year on Mother’s Day I took my family out for ice cream after a nice brunch at a local venue. We stopped by the Midwest stalwart fast food chain Culver’s, well known for their frozen custard. The restaurant handed out a carnation to my wife, saying “Happy Mother’s Day”. That was such a nice gesture, and went above and beyond in my book for customer service. It’s the little things that we do from a custom service standpoint that mean so much. It shows you care, that you gave that extra ounce of ... [read more]

I had a critique by a colleague of mine recently where he noted that when I am not in the moment, I tend to get resting Mitch face if you will. Now my ever affectionate team at Taylored Weddings dubbed me that a couple years back now, and it’s stuck.  Realize you're always in the moment. I train our ministers that that moment is for the bride and groom. You're taking a step back, you're getting out of the shot for the photographer, for that first kiss as husband and wife just after the pronouncement as husband and wife.  I think that absolutely there are times where you should be front, however a ceremony, IN MY OPINION, is not... [read more]

We continue with the final installment this week of how to go from 4 star to 5 star service.  One photographer I know went back to her past clients and asked the question “What can we do that would enhance your service with us?” By asking this question she found a brilliant way to help not only the bridal couple but also their attendants as well and increase her word of mouth referrals. Since the photographer is with the couple most of the day and have to eat, she started providing a small menu of food options that she could have her assistant provide at a down time shortly before or after the ceremony. This was a boon ... [read more]

We discussed last week how simply caring can help you go from 4 stars to 5 stars, and continue with the article this week.  Another Uber driver in the evening figured out a way to ensure he ALWAYS got 5 star reviews. When we got in the Uber he pulled around the corner and offered each of us a small bottle of ice water. GENIUS! When you are an out-of-town traveller in a place like Vegas and not accustomed to the dry heat, this one small gesture can be seen as a lifesaver. The Uber driver not only proved he cared, but he went above and beyond by providing us with something that he knew most out of town people needed in a... [read more]

Recently I attended and presented at a conference, as I naturally do a few times a year. As you can imagine, my schedule for speaking and seeing so many different seminars was awesome and a whirlwind in its own right. Combine that with nightly dinners, gatherings and just plain being overtired can wreak havoc on a body. Technology is ever-changing and it appears that the taxi alternative services Uber and Lyft are here to stay.  When you have to be somewhere fast and don’t want to pay the higher prices of the taxi services (I heard one individual say his taxi to an airport was $65, vs. my Uber to the airport from my hotel... [read more]

We're back this week with the 2nd half of the article - Extroverts have feelings too part 2. Given that I blew up at my friends, many people would blame that on just being an extrovert and think I can get away with it.  If your friend is a true friend they will forgive you for an occasional blow up. It’s only human, and hopefully they’ll forgive you and move on.  I’m thankful that our true friends had a conversation with me and we were able to move on from that situation.   Truth is...all personality types can blow up.  They just have different triggers. In order to avoid the trigger, it’s important to take a step... [read more]

Extroverts have feelings too. If you’ve followed me for any length of time you may know that Vickie Musni, a certified Personality Trainer and I produced a podcast together.  I’ve learned A TON from Vickie over the years regarding personalities, how to handle them both internally and externally, and how to understand what makes you tick, and the most important people in your life so you can communicate with them more effectively. You also may classify me in a very basic way as an extrovert.  Now just because someone is an extrovert doesn’t mean that they don’t have feelings too.  People with strong personalities that ... [read more]