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How To Deal With Emotional Employees Part 3

May 23, 2019 by Mitch Taylor
We are in our 3rd and final installment of How To Deal With Emotional Employees Article Series.  Here's my final thoughts. Finally, relieving employee stress doesn't have to cost you money.  Sometimes you wake up and realize that you just aren't going to be productive that day.  That's ok. If an employee comes in with a bad attitude suggest a session to talk about it.  Then (if workload permits or whenever possible) give them a bit of time off to re-energize themselves.  The additional time away can allow for reflection and allow them to come back to work a bit more rejuvenated, eager to get back at it and than... [read more]
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Brand Loyalty vs Customer Service Part 3

May 21, 2019 by Mitch Taylor
We continue and finalize the Brand Loyalty vs Customer Service with our Action Steps: ACTION:  List out ways that you currently stay in touch with your clients and how many touch points you have.  Now list out ways you can increase and/or improve your touchpoints. KEY POINT: The touchpoints have to BENEFIT the client in some way, and not just some cheapy thing that you give to everyone.  Do this for current external clients AND potential clients, then look for ways you can take care of and build brand loyalty and customer service for your internal clients, you know, the photographer that you worked with on Sa... [read more]
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How To Deal With Emotional Employees Part 2

May 16, 2019 by Mitch Taylor
We're back with the 2nd part of our three part series on how to deal with emotional employees.  Another way to relieve emotional stress and ensure employee loyalty is to have a quarterly, semi annual or annual outing or party with your team.  This is where you can create bonding opportunities that happen off the clock, allowing the team to make stronger connections with the other team members and see each other as people and not just a co-worker.   What benefits can you provide as help for emotional employees?  Health club or gym memberships, therapeutic massages, 5k tickets or maybe just by offering to sen... [read more]
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Brand Loyalty vs Customer Service Part 2

May 14, 2019 by Mitch Taylor
This is the continuation of last week's article regarding Brand Loyalty vs. Customer Service. How do car dealers increase brand loyalty?  They take care of the customer, they make it easy to do business with them, which in turn builds brand (and business) loyalty.  Your brand loyalty, your referral relationships always need to be worked on, you can’t get stagnant with that. Truth be told, we’ve fallen behind on it in the past year at my company and it’s something we are working on to make better.  Maybe you’re in the same boat, maybe you’re not but it’s certainly something you cannot let fall by the... [read more]
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Brand Loyalty vs Customer Service Part 1

May 9, 2019 by Mitch Taylor
How interesting is it that you can have really poor or not the greatest customer service but yet brand loyalty will trump that?  Now maybe you are sitting here as a single-op reading this and saying “But Mitch...I’m not a brand...I’m just me!” You may think that but trust me...everything you do or say, or look or present represents yourself, your business and yes in fact your brand in someway.  We each are are own brand, whether we like it or not. How can you create brand loyalty in your business and how can that brand loyalty be above customer service? Brand loyalty can be above customer service by th... [read more]
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How To Deal With Emotional Employees Part 1

May 9, 2019 by Mitch Taylor
How do I deal with emotional employees? Dealing with emotion in employees is and always will be a challenge.  It's important to be sympathetic to their needs when they are going through a particularly challenging time.  We as employers also need to look in the mirror and see how we could help our employees better deal with the emotional stress of the job that we have hired them to do.  In reality, this is all about understanding whom you hire BEFORE you hire them, and what they are dealing with as they go through inside life with your employment, and their outside surroundings in their daily life.  So how do you... [read more]
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Make Eye Contact Part 2

April 25, 2019 by Mitch Taylor
Here’s an etiquette tip.  During a recent workshop I had the pleasure of conducting I went around the room of seated attendees and introduced myself.  I made it a point to specifically greet them by name, smile, look them in the eye and then outstretched my hand to touch both internally and externally the person I was trying to connect with.  NOT ONE of the workshop attendees stood up to shake my hand. Proper etiquette states that when someone introduces himself or herself to you and you are seated and they are standing that you stand up, look them in the eyes and extend your hand and with a firm but warm handshake to make ... [read more]
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How Are You Being Fed Part 2

April 23, 2019 by Mitch Taylor
Don’t blame yourself as a victim of circumstance.  I recently witnessed a DJ who was in a poverty conscious mindset of thinking that he couldn’t get above $800 for his events.  I live in a market of 12,000 people, the area I serve is a maximum of 100,000 people (and that’s driving several hours each way).  The closest city to me is 2 hours away and the size of the city is only 100,000 people. My company averages well over $2200 for a wedding.  It CAN be done. How?   Being comfortable sucks to me. I always want to be growing and learning and expanding horizons. I bust my butt because I know eventually som... [read more]
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Make Eye Contact Part 1

April 18, 2019 by Mitch Taylor
"Make eye contact to ensure that you make a real connection with each member of your audience, especially if it’s an audience of one. " ~Mitch Think back to the first person you dated.  What was that like? That newness and feeling of “liking” someone…the wanting to spend more time with them and sometimes, if you were really falling in love, wanting to spend every waking second with them.  How did that happen? Chances are, at some point you made eye contact with that person. You probably smiled just before that too, right? William Shakespeare said, “The eyes are the window to your soul.”  If you TRULY want ... [read more]
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4 Lessons Learned 937pm Tuesday Night Part 3

April 11, 2019 by Mitch Taylor
September 15th this year I found out through Facebook from my former college girlfriend Allison that Dan Priestly had died of cancer.  I wished I had known he was sick when I was in Maine just a few weeks prior. I wished I had dedicated part of my book to him.  Dan and Jocelynn Priestly gave me my very first sales job ever. Certainly without them I wouldn’t be who I am today. I learned so much from Dan and I hope to pass these lessons on to you here.   Never Give Up Darken Doorways….you might just get the sale or gig Live Life To The Fullest – Have Fun Be Shrewd In Business But Giving In Life Tuesday ... [read more]