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how to handle a bad review

How To Handle A Bad Review

November 13, 2018 by Mitch Taylor
how to handle a bad reviewHow To Handle A Bad Review People say the best teacher is experience. This is true, and especially true for dealing with a bad review. I think if you’ve been in business for any length of time you’re bound to have one or two. It’s not about getting one although there’s something to be said for the level of preparation one can take to avoid a bad review. It’s about how you respond to it both publicly and privately. I’ve had a bad review of an employee before and I wouldn’t say that I handled it in the best way possible. Now hindsight is always 20/20, and I certainly would have handled it differently.... [read more]
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Fix Your Process Part 3

November 6, 2018 by Mitch Taylor
Last week we explored fixing your process in a bit deeper way. We’ll wrap up this series this week with some final thoughts. Thinking about your process is the same thing I stated in “Creative Consultations” back in 2011. Sit where your client sits. See what they see. Just recently I was asked by a fellow deejay to look at his process in regards to the sales cycle, email campaigns and things. I didn’t have to examine his process too in depth and was able to pick out two or three things from just that quick glance over of ways he could improve. I emailed him and said here's what I'd recommend. Shorten up your words. Don... [read more]
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MOBILE BEAT #199 – OCTOBER 2018

November 2, 2018 by Dan Walsh
MOBILE BEAT #199 - OCTOBER 2018 What's In Your Toolbox? So, my nightmare is over... OK, that may be an overly dramatic way of saying that this issue is out AFTER Halloween due to difficult circumstances for this one-man magazine production team. It's no reflection on my great freelance writers, who work very hard to hit the deadlines I give them and do their best to make my job of editing a lot easier than it could be. If only I had a personal clone or two in MY toolbox... In this issue, some of those writers answer the cover question, with either actual physical implements or tools of the more metaphorical kind. I'm sure that, despite its tardi... [read more]
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Fix Your Process Part 2

October 30, 2018 by Mitch Taylor
Last week we touched upon the frustration you feel when doing business with a company that hasn’t fully flushed out their process, and then looked at ways you can apply that to your business.  We continue the examination of this this week. You want your process to be as easy as possible for your customers to navigate to find you, to get what they need and what they want. Think about this scenario.  You’re in a different city that’s unfamiliar to you.  You go to TripAdvisor or Yelp to find a restaurant to have dinner at.  You click through to their website and it takes you to an unresponsive desktop site that you ha... [read more]
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Purpose Part 1

October 27, 2018 by Mitch Taylor
Purpose has a couple of different meanings. Purpose is a reason something exists or is done. Another meaning for purpose is to achieve a desired result, your aim or your goal. For me it goes a little bit deeper than that. Think about your purpose…or another word for purpose and that is calling. What’s your calling? What’s your purpose? Do you yourself have a mission statement? Do you have a purpose statement? Go deeper. I would encourage you to write out your own purpose statement. How do you do that? Take stock in why you get up every day. That’s one way to create your purpose statement. What motivates you? What do you love ... [read more]
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Tips To Grow On Part 3

October 25, 2018 by Mitch Taylor
We continue with the 3rd installment of Tips To Grow On. I would go to school during the day....run sales routes two days a week for WGUY-FM and then fill in overnights and take up weekend part time on air shifts for WWFX-FM.  After graduation the hard work as a college student paid off in landing a FULL TIME 6p-12a night shift on 105.7 WHMX Hot Mix 106 making the grand total of $200.00 per week salary in 1994.  I'll never forget my take home pay from that job for as long as I live. $143.57 per week. My roommate at the time had a extremely small DJ system and we would go out and play local events and called ourselves Wild Aces Product... [read more]
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Fix Your Process Part 1

October 23, 2018 by Mitch Taylor
“I just want it to work.”  How often have you said that to yourself? I had a recent interaction with the company on their website where I was trying to make a payment. It was so difficult to figure out how to make a payment that in my head I was thinking “I'm just trying to give you some money, wouldn't you want money?’  Yet time and time again businesses both offline and online frustrate us on the daily. Why? They don’t examine the process a client goes through. Put yourself in your clients’ shoes.   Examine your process. How can you best examine your process?  Hand it to someone who knows nothing about your... [read more]
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Tips To Grow On Part 2

October 18, 2018 by Mitch Taylor
We continue with tips to grow on from last week.  So there I sat...18 years old...living the wild, reckless, care-free life that most 1st year college students do and my dream was beginning to burst.  We were also required to take a shift on the local campus radio station 89.3 FM WHSN and that is where I was first bitten with the radio bug. Radio is one of those things that gets in your blood and again being now 19 and loving the "fame" that it was bringing me I was all about it.  I knew a couple of other DJs in my class who did bars and mixed on turntables but never really got to try turntables until a year or so later. Tip: ... [read more]
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Tips To Grow On Part 1

October 11, 2018 by Mitch Taylor
In 1993 I attending New England School of Broadcasting (now New England School of Communications) and at the time the school was in transition, going from a one year certificate upon completion school to a 2 year Associates Degree of Science in Broadcasting.  My class was the "pilot" program for that school into the Associates Degree. Our president George Wildey always told me that I was blessed because I didn't have the "Maine accent" which meant that I could work anywhere I wished and not be pigeonholed to Maine or other New England states for work.   Tip:  Don't be afraid to be the guinea pig on an idea.  You never know where it ... [read more]
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MOBILE BEAT #198 – SEPTEMBER 2018

September 30, 2018 by Dan Walsh
MOBILE BEAT #198 - SEPTEMBER 2018 Fine-Tuning You As the school year starts for many, if not most of us, in some way (my wife, a music teacher, is adjusting to her new schedule, while my two-year-old son is into the routine at his new daycare), we're aiming this Mobile Beat issue at education and transition. Hopefully you'll find some useful ideas inside! ~ Dan Walsh, Editor-in-Chief TEACHING, LEARNING, ADJUSTING YOUR ATTITUDE Six Keys to Creating a Successful DJ Training Program - Mike Walter Experience Is Still The Best Teacher - Stu Chisholm Open Yourself Up to Criticism - Rob Johnson & Thomas Dorsher Cracking Creativity - Matt Martin... [read more]