Why You Should Use Contracts, NOW!

July 26, 2016 by Jason Rubio

My first question: As a professional DJ, KJ, photographer, videographer, photo booth service, or anyone who provides a service for a fee, have you ever cancelled on any of your clients? Chances are, you may have, but very rarely does this ever happen (at least for us). All professionals know, it’s bad for business.

My second question: Have any of your clients ever cancelled on you? I’m willing to bet that your answer is YES! So, how you deal with this is certainly up to you/your business, but I strongly recommend that you use a contract. If you’ve been in business for any amount of time, and you take it seriously, you should already have one. If not, get one, now! Here’s why:

Pros for Using a Contract:

  • Put all your requirements in writing.
  • Protects you & the customer.
  • Clearly state your cancellation policy.
  • Helps customers feel secure.
  • Benefits you, in case customer cancels (you keep the deposit, if you wish).
  • Clearly states what service(s) you’re providing.
  • Legally binding.

Cons for Using a Contract: 

  • Time-consuming to create one.
  • Extra paperwork.
  • Seriously, just get a contract. 🙂

 

Having a contract helps your customers feel secure, and helps you to deter cancellations. Let’s face it, the business we’re in is very competitive. In our market, Austin, Texas, there are over 150 DJ companies, and hundreds more solo DJs, with new DJs trying to get your business, every month! There are less photo booth services, but it’s still very competitive, as well. With the internet, it’s easy for clients to shop around. Many clients will shop around, before booking with you, and even after booking you. If they find a better deal, they just may cancel.

We’ve had a few clients tell us things like “another DJ or photo booth company is offering me free _____ , and they’re charging me much less. Are you willing to match their price or offer me the same thing, for your price?” What you do is totally up to you, but my advice is don’t fall into the price-matching game. Know your value, know your worth, and understand that if they don’t see your value and worth, perhaps they’re not the customer you should be booking. I’ll write more on this whole price-matching topic, next time. Overall, the bottom line is, if you’re not already using a contract, you should start using one, today!

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Jason Rubio Jason Rubio (24 Posts)

Jason Rubio is the co-owner and founder of Austin’s Best DJs, a professional DJ company which provides music and entertainment for approximately 250 public and private events per year, in the Austin and central Texas area. Jason started his DJ career as a mobile DJ, at age 13, in 1991, and has since DJed thousands of events, providing music and entertainment for clubs, bars, radio, and various other events. Austin’s Best DJs currently also provides DJs for numerous major events in the Austin area, including: SXSW, Austin City Limits Music Festival, as well as Formula 1 and other events, at the Circuit of the Americas race track. Jason is also a graduate of Texas State University with a Bachelor’s and Master’s degree in Education, as well as a Master’s of Public Administration, from The University of Texas Rio Grande Valley. Though Jason worked in the education field since 2003, he continued to DJ public and private events, and later founded Austin’s Best DJs, with his then girlfriend, now wife, Diana, in 2012. Austin’s Best DJs now has 8 DJs, in 5 central Texas cities. Jason and Diana also created Austin’s Best Photo Booths, in 2015, adding photo booth services, and have 4 photo booth staff, providing DJ and/or photo booth services for events in Austin and central Texas. Visit us: www.AustinsBestDJs.com


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